WhatsApp for clinics answered by artificial intelligence
The patient writes at 10 pm and waits for an answer. Clinivum answers the clinic WhatsApp at any hour, with the name of the clinic, and only speaks on its own to the people you put on the list.
A common chatbot answers with a menu of options and knows nothing about the clinic. Clinivum works inside the calendar, the health record and the cash flow: it knows which slot is free, books the appointment and leaves the conversation recorded on the patient chart.
An answer in seconds, at night and on weekends too
It understands audio: the patient speaks, Clinivum reads it and answers
It books, confirms and reschedules in the real calendar
It keeps the history of the conversation in the clinic database
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A virtual receptionist with artificial intelligence for doctors
In practice, Clinivum works as a virtual receptionist for doctors inside the clinic WhatsApp: it answers, offers a time, books it and leaves a record. WhatsApp automation here is not mass messaging to the patient base; it is answering whoever wrote to the clinic.
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The gate: you are the one who decides
No automatic message goes out to anyone who is not on the list of authorized numbers of the clinic. With the list empty, nothing goes out on its own.
When someone on the team answers from the phone or from the conversations screen, artificial intelligence stops in that conversation and only takes the front desk back a few hours later, if the patient writes again.
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The number belongs to the clinic
The clinic connects the number it already uses by reading a code on screen, the same way as WhatsApp on the computer. The history stays in the clinic database, and not on the phone of whoever leaves the team.
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What artificial intelligence does not do
It does not give a diagnosis, it does not interpret an exam and it does not advise on treatment. It takes care of the administrative side: times, bookings, confirmations and documents. Clinical matters stay with the team.
Questions
Frequently asked questions about whatsApp front desk
Do I need the WhatsApp Business API?
No. The clinic uses the number it already has, connected by a code on screen.
Does the clinic receptionist lose her job?
That is not the idea. She stops typing the same answer all day and goes back to taking care of people. When she answers, artificial intelligence leaves the conversation.
Can I test it without talking to a patient?
You can. The list of authorized numbers starts empty: you put your own number there, talk to it, adjust the tone and only then release others.
